A BETTER WAY
PROC9 is a small team of experience engineers with solid midwestern values. We help you dig into the “why” of your biggest business challenges.
“Conducting a loader feedback survey was easy to do through SurveyMonkey. But the report was lacking in the analytical detail we needed to pull all the insights together to truly understand what we learned.”
We analyzed the raw data to provide clear insights into why vehicles were being damaged and what was causing longer wait times for pick-ups. We delivered a presentation that pulled all the highlights together so the client could present it with actionable ways to improve the vehicle loading experience.
PROC9 delivered a data analysis that pulled all key insights together so our client could present actionable ways to improve their vehicle loading experience.
Key insights will uncover actionable ways to improve customer experience.
Once you have a “Single Source of Truth” you can solve more user needs and goals.
UX/UI Research & Portal Design
“We are creating the future of data – a new, predictive way of monitoring our data will allow us to share insights in real-time. We needed to learn more from our customers in order to build a minimum viable product to help differentiate ourselves in a very competitive market.”
We interviewed 20 stakeholders and customers to build out user insights. These key learnings allowed us to figure out which data we needed to make the most impact. We found that there is no other product that measures product parameters in real-time. So, we got to work building a “Single Source of Truth” that will make product health data accessible and digestible.
PROC9 delivered a “Single Source of Truth” data portal that will make product health data accessible and digestible to impact the future of predictive monitoring.
“Building my monthly reports is time-consuming and complicated. There are numerous sources with differing datasets. I not only need to collect and summarize the data, but I need to do this often and in a single report.”
We delivered consistent monthly reporting that is purposeful, on-time, easy-to-access, and easy-to-use, requiring minimal preparation by the client to be able to present to their clients.
PROC9 delivered consistent monthly reporting that is purposeful, on-time, and easy-to-use, requiring minimal presentation preparation for our client.
Consistent and easy-to-use monthly reporting will give you hours and even days back.
Viewing data in real-time allows decision makers to make informed decisions.
“I need to kickoff a new program targeting a large number of small investments. But, we don’t have a way to evaluate the program as a whole, or to identify investment characteristics that could result in a positive ROI.”
We spoke to program stakeholders to gain the insight we needed to produce a near real-time reporting dashboard. Providing an environment for decision makers to evaluate the program as a whole and to explore investment characteristics in relation to profitability resulted in program success and expansion.
PROC9 delivered a reporting experience that allowed decision makers to increase the frequency of positive investments, resulting in a successful new program.
Taylor Warden
CO-FOUNDER, ANALYTICS DIRECTOR
Claire Rutkoske
CO-FOUNDER, DEVELOPMENT DIRECTOR
